Core concepts
Sending texts
Texting 101 with Patient Glue, from selecting contacts to managing templates and receiving messages, all within one seamless interface.
Choose a contact
Selecting or adding a contact to send a text to is just a few clicks.
Finding and selecting a contact
Enter the desired contact's phone number (or name if they're already in your contacts) in the search bar and click on the contact's phone or name to navigate to their individual page. You can add as many new contacts as needed this way.
You should know!
If your Electronic Health Record (EHR) system is connected to Patient Glue, engaging with patients becomes even more intuitive. Instead of searching by phone numbers, you can find your EHR patients directly by their names within the Patient Glue search bar.
Sending a text
Composing a message
Patient Glue simplifies the process of reaching out to patients. On the contact's page, there's a dedicated text box to type your message, accommodating texts up to 1600 characters. After crafting your message, simply click the 'Text Patient' button to send.
Two green checkmarks appear at the bottom right of delivered messages, keeping you up to date in real-time on the status of your texts.
Internal messages can also be posted on the contact's thread, providing an internal communication channel visible only within your organization.
Templates
Leverage templates for common message responses, making your communication process more efficient. Click the template icon in the top-right corner of the text box to access this feature.
Administrators have the flexibility to add, edit, or delete templates, customizing them to align with your practice's needs.
Receiving a text
Texts from patients appear directly on their contact page and you can see all of your communication with a patient across all of your phone lines in one place, keeping things organized and easy to find.
Inboxes and assigning
You have the power to assign a thread to specific staff members or a team by clicking the assign button. This ensures that incoming messages from the assigned contact are prioritized and routed to the right person or team, enhancing collaboration and responsiveness.
New messages show up at the top of all the messages in your company's mailbox. But messages that are assigned to you or a team you own, show up directly at the top of your personal inbox, enabling you to quickly respond and provide exceptional care.