Privacy policy

1. Introduction

Welcome to Patient Glue. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@patientglue.com.

At Patient Glue, we provide a platform for sending SMS messages for healthcare practices. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our services immediately.

2. Personal Data Collection

a. Types of Data Collected

We collect the following personal data:

• Personal Identifiers: Name, Phone Number, Email.
• Communication: Text messages sent via our platform.

b. Methods of Data Collection

We collect data through:

• Direct Interactions: When you register on our platform or request our services.
• Automated Technologies: Cookies are used for website authentication and authorization.

c. Purpose of Data Collection

We collect your personal data for the following purposes:

• To send SMS notifications as requested.
• To provide customer support.
• To maintain the security of our platform.

3. Data Sharing and Disclosure

a. Third Parties with whom data may be shared

• Service Providers: We share data with service providers for basic website visitor analytics.
• Legal Authorities: We will share data with legal authorities if required by law.

b. Reasons for Data Sharing

• To facilitate the services requested by you.
• To comply with legal obligations.

c. International Data Transfers

Your data will not be transferred internationally.

4. Data Security

We have implemented appropriate security measures to protect your personal data, including:

• Use of secure servers.
• SSL and HTTPS for website encryption.
• Encrypting data at rest.
• Regular automated backups.

5. Data Retention

We will retain your personal data for a period of up to 3 years. After this period, you will be notified to archive your data before it is permanently deleted.

6. Cookies and Similar Technologies

We use cookies for website authentication and authorization. You can control cookies through your browser settings.

7. User Rights

As a user, you have certain rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate personal data we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal data, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request the transfer of your personal data to another service provider, under certain conditions.

To exercise any of these rights, please contact us at privacy@patientglue.com.

8. Changes to Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will also inform you via email and/or a prominent notice on our service, prior to the change becoming effective.

We advise you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

9. Contact Information

For any privacy-related concerns, questions, or requests, please contact us at:

Email: privacy@patientglue.com